FREQUENTLY ASKED QUESTIONS

About

Xitomer is a brand specializing in the manufacture of motorcycle parts and accessories. We dedicated to providing quality and reliable products so you can repair and transform your bike. We invite you to Learn more About us!

Monday - Friday: 10:00am to 6:00pm (GMT+8)

Saturday - Sunday: Closed (GMT+8)

Ordering

We accept Paypal, and we hope you can create a PayPal account when you don't have one.  Signing up for PayPal is quick, and once you're a user, you can trade with sellers in 56 markets around the world, including the US, UK, and other Asian and European markets.  And PayPal keeps the information safe.  You can pay online without giving out your card or bank account details.

No, however specifying a password at checkout to create an account will allow you to reap the benefits of membership including the ability to more easily track your order, earn Xitomer Coupon and more.

We currently accept orders to Albania, Argentina, Australia, Austria, Belarus, Belgium, Bosnia and herzegovina, Brazil, Bulgaria, Canada, Chile, China Hong Kong, Colombia, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, Germany, Greek, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherland, New, Zealand, Norway, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Swiss, Thailand, France, Turkey, Ukraine, United Kingdom (Great Britain), United States on our website. To place an order to any other international address please contact us to place your order.

Shipping

After your order is shipped smoothly, We will send you an order tracking email from service@xitomer.com, please check your mailbox or spam letter.

Economic free shipping has an average delivery time of 7-25 business days. EMS has an average delivery time of 5-10 business days. DHL has an average delivery time of 3-5 business days.

Return

To return an item, follow the instructions provided on our Return Policy page. You can return any new, unused item within 30 days of receipt of your item and receive full credit on the original payment method. No matter what the return reason is, please contact us via email instead of directly requesting a refund on PayPal.

Email address: service@xitomer.com

Customize Ordering

We are trading company, but we have designing team and manufacture from factory directly, and can provide customizing service. Please send drawing or sample, and the new sample will be made accordingly.

Yes, please send us the Trademark authorization letter to avoid problem from customs when we export the cargo to you.

All goods were packed in self-seal bags or bubble bags or brown boxes. They can protect the products well during transportation and save much shipping cost too. We can customize brand logo bags or boxes, and the quantity could be hundreds, and the cost should be paid by you.